Hello, and welcome to the GROU.PS Founders
We’ve made some changes to our
Customer Support system recently – here’s what you should know:
Go ahead and add the following site
to your bookmarks: support.groups-inc.com. This is your new starting point for
getting in touch with our Customer Support Specialists. By signing up and
logging into this center, you can submit a new support request, view updates on
your current requests and access your history of support requests by using the
menu at the top of this screen.
To help us address your problem as
efficiently and quickly as possible, please provide as much detail as you can
about your problem or question – there’s no such thing as too much detail!
These are all things that will help us provide better service to you. If you’d
like, you can even submit attachments (like screenshots) when submitting in a
request for support. See more about submitting bug reports later on in this
You should use the ‘Submit a
Request’ link to:
Over the next few months, we’ll
gradually be creating a guide document to make it easier than ever before to
use GROU.PS, in addition to adding an extensive FAQ section. Stay tuned, and
please be patient, as we’re still working on changes and improvements to make
your user experience at GROU.PS the best possible.
payment, billing, receipts or subscription plans should be addressed to sales
Please check out our FAQ
page: http://grou.ps/groudotps/wiki/30902. Then,
search the Founders’ Network forum (http://grou.ps/groudotps/talks/c0)
to see if your question has already been answered.
Searching is easy; just type your
query into the box at the bottom of the Forum page. Checking out the existing
conversations on your issue will allow us to spend more time implementing your
feature requests and fixing bugs.
If you’re reporting a
bug: Bug reports
should be submitted to plans [at] groups-inc.com.
If you’re encountering multiple
bugs, it’s best to submit your bug reports one by one – this helps us in
prioritizing, and ensures you’ll get updates on the progress of each specific
bug. When submitting a bug report, please remember to include:
If you do not specify these details, the response/solution to your bug
report may be delayed considerably. This information helps us solve problems
Thanks for your understanding.
GROU.PS Customer Support