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Forum Index > Support - English > Join Requests Not Arriving ?

zhanghanke1977 3 years ago
ActivityRank: 6
Is anyone else aware of this issue.
I am mostly inviting people manually to join my group, and it would appear that some join requests never arrive and display in the "Moderation" tab. I have not been able to reproduce this, or determine why and how it happens - it seems to be pretty random. If you go back and try to re-register the same people, the systems says the email is already registered, yet no join request has arrived or been approved.

Is this a known issue, and if so, is there a workaround ?
Jennifer Lewis 3 years ago
ActivityRank: 154

If you have invited members through your Admin Tools---> Spread the Word, then they will receive login credentials to your site to join if you had the box checked to automatically create memberships. With this option checked members will automatically be created in the database and this is why you are receiving the message that the email is already in use. You can view the invite status by clicking on the tab "Invite Watch" at Tools---> Spread the Word.

Please also have members double check their spam/junk folder for the recovery emails and mark them as a safe sender.

If the problem continues please send us an email through your "Need Help?" icon located at the top right of your Admin Toolbar and we would be happy to investigate further.

Best,

The GROU.PS Team

Lenka 3 years ago
ActivityRank: 128
Basically same issue here. 
Since April 22 requesting to be a member doesn't work .. membership requests don't come through to group's admins.
I know that people have sent their request to join to my group but i haven't seen any of them (that yellow notification button on the top).
Trying now that "Spread the Word" and invite them myself, maybe it works that way. Maybe not.



hotdee13milf 3 years ago
ActivityRank: 8
I have complained and begged for months on end All I want fixed is the ADD BLOCK on the left side of the Profile Page of each new member it used to work but they screwed around and now it does not and I have gotten stupid reply's from the "Support Team and Engineers" That demonstrate that they have never bothered to look; Have never tried to correct the issue, Have no idea how to fix it. And could care less.
4th of July CommentsLEARN FROM MY AND YOUR EXPERIENCE WITH Grou.ps BUY AMERICAN PRODUCTS, STAY IN AMERICAN OWNED MOTELS, USE AMERICAN OWNED HOSTING/WEB-SERVING COMPANYS ONLY. THE TAKE THE MONEY AND SPEND NOTHING ON UPGRADE OR REPAIRS IS NOT THE AMERICAN WAY. HAPPY 4th. OF JULY TO ALL AMERICANS, TO ALL MOTEL OWNERS FORIEGN AND DOMESTIC AND TO OUR FRIENDS OF THE HIGHLY SKILLED AND MOTIVATED "SUPPORT TEAM AND ENGINEERS" AT GROU.PS IN ISTANBUL. I HOPE MY SIDE-BLOCK ISSUE GETS FIXED BY NEXT 4th. OF JULY.  
Friendship Comments & Graphics
~Magickal Graphics~
hotdee13milf 3 years ago
ActivityRank: 8
I Still get the problem reports from members that have filled out join application and submit only to get the application page again; Never mind that as not sure that this slow out of date system could handle more anyway; I am waiting on those engineers to fix the ongoing side block issue (Left hand side of the profile pages)  No 30 Block limit has anything to do with the issue with this feature that used to work and was reported dozens of times; I should and want to add a single or maybe two side blocks to each members profile page and realize with the antique equiptment you are using  adding more would make the slowest site on the web function at turtle speed if at all; I only plan the single block on the profile page of each members profile as to not crash my site or the entire out of date system. When I hit "ADD BLOCK" and the four Block Options appear I am automatically returned to the home page; after a dozen+ Reports and no addressing of the issue I have given up; But with the passage of time now ask for an honest look by a technician and not the 30 Block exceeded*****they come with proving they never looked in the first place; And either correct the problem or admit they do not know how or fixing would cost money they are not going to spend. Thanks I await at least an honest reply
Missing You Comments & Graphics
~Magickal Graphics~

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